Privacy Policy
Watershed Builders
Watershed Builders (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or communicate with us by phone, email, or text message.
By using our website or communicating with us, you agree to the practices described in this Privacy Policy.
Company Information
Business Name: Watershed Builders
Website: https://watershedbuilders.com
Location: North Carolina, United States
Email: [info@watershedbuilders.com]
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
• Name
• Phone number
• Email address
• Mailing address
• Project details or service requests
• Any information you submit through website forms, emails, calls, or text messages
We may also automatically collect certain information when you visit our website, including:
• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Approximate geographic location derived from IP address
This information is collected through cookies, analytics tools, and similar technologies.
How We Use Your Information
We use the information we collect to:
• Respond to inquiries and requests
• Schedule consultations, appointments, and site visits
• Provide estimates, proposals, and services
• Communicate about projects, timelines, invoices, and follow-ups
• Improve our website, operations, and customer experience
• Maintain internal records for quality, training, and dispute resolution
We do not sell your personal information.
Phone Calls, Text Messages, and Consent
If you provide your phone number or contact us by phone or text, you consent to receive calls and text messages from Watershed Builders related to your inquiry, appointment, estimate, or services.
These communications may include operational or informational messages such as:
• Scheduling and confirmations
• Project updates
• Service-related follow-ups
• Responses to your questions
Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP.
For assistance, reply HELP.
Consent to receive texts is not a condition of purchasing services.
Marketing Communications (If Offered)
If we offer marketing or promotional communications in the future, participation will be optional and require separate consent.
Marketing texts or emails may include promotions, announcements, or educational content. You can opt out at any time using the unsubscribe instructions provided or by replying STOP to text messages.
Call Recording
Phone calls with Watershed Builders may be recorded or monitored for quality assurance, training, and documentation purposes.
North Carolina is a one-party consent state, meaning calls may be recorded when one party to the conversation consents. By communicating with us by phone, you acknowledge and agree to this practice.
Website Forms and Lead Collection
When you submit a form on our website, we collect the information you provide to respond to your inquiry and deliver services.
Website forms may include a notice informing you that we may call or text you regarding your submission and that you may opt out of text messages at any time.
Sharing of Information
We may share personal information with trusted third-party service providers who assist us with:
• Website hosting and analytics
• Customer relationship management (CRM) systems
• Phone, VoIP, and SMS services
• Email and communication tools
These providers are permitted to use information only as necessary to perform services for us.
We may also disclose information if required by law, to protect our rights, or in connection with a business transaction such as a merger, acquisition, or asset sale.
Watershed Builders does not sell personal information.
We do not sell, rent, or trade personal information, including phone numbers, for marketing or promotional purposes.
Mobile phone numbers and SMS opt-in consent data are used solely for communication related to customer inquiries, services, and operational purposes and are not shared with third parties or affiliates for marketing or promotional use.
Sale of Personal Information
Watershed Builders does not sell personal information.
We do not sell, rent, or share personal information, including mobile phone numbers, for marketing or promotional purposes.
Mobile phone numbers, SMS messaging data, and text message opt-in consent information are used solely for communication related to customer inquiries, services, and operational purposes and are not shared with third parties or affiliates for marketing or promotional use.
The above exclusions include text messaging originator opt-in data and consent, which will not be shared with any third parties.
Cookies and Analytics
We use cookies and similar technologies to understand website usage, improve performance, and enhance user experience.
You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Data Retention
We retain personal information only as long as reasonably necessary for business, legal, and operational purposes, including:
• Providing services
• Maintaining records
• Resolving disputes
• Complying with legal obligations
Retention periods vary depending on the type of information and its purpose.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
However, no system is completely secure, and we cannot guarantee absolute security of your data.
Your Privacy Rights
Depending on your state of residence, you may have rights to request access to, correction of, or deletion of certain personal information, subject to applicable laws.
To submit a privacy-related request, contact us at [info@watershedbuilders.com] with the subject line “Privacy Request.”
Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, contact us so it can be removed.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Your continued use of our website or communications after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
Watershed Builders
PO Box 2862 Matthews, NC 28106
